FAQ
How can I be sure you're legit?
What forms of payment are accepted?
Are there Minimum or Maximum order quantities?
There are no minimum or maximum order requirements to worry about.
What's the usual turnaround time when processing my order?
Order processing typically takes 2–3 business days, though it may take longer during peak seasons. Once your payment is approved, you’ll receive an email confirming your order status within 48 hours. A second email will follow when your order ships, including a tracking number and a link to monitor your delivery.
If my package is lost, damaged or stolen, or if there's a discrepancy with the provided shipping address, what steps should I take?
If you experience issues with your tracking number or delivery, please contact the courier directly through the Canada Post Support Page. Tracking information may take 24–72 hours to update.
RenewX Peptides is not responsible for delays caused by weather, carrier mishandling, undeliverable addresses, or incorrect contact information. Once a package leaves our facility, we are not liable for any damage, delays, or loss. Please reach out to Canada Post for assistance with delivery-related concerns. Please double-check your shipping details before placing an order. If your package is lost or stolen, we recommend opening a claim with Canada Post using the tracking number provided.
Do you offer Free Shipping?
Yes – for orders over $500, the shipping cost is waived.
Where do you Ship from?
Am I able to pick up my order?
Do you require a Signature for delivery?
How are your products shipped?
What's the process for modifying or canceling my order?
What happens if I submit a wrong delivery address?
For items marked as "out of stock" or on backorder, when can I anticipate their return?
Due to the popularity of certain products, maintaining a surplus inventory that consistently meets high demand can be challenging. Consequently, products may occasionally be listed as “in stock” despite being temporarily unavailable. In such instances, we encourage you to proceed with your orders, which will be queued for fulfillment. While we may not always provide precise restocking timelines, we will communicate any estimated schedules provided by our manufacturers or suppliers. Please note that restocking durations can vary, ranging from as short as 2 days to potentially over 4 weeks, depending on the product. As vendors, we are sometimes subject to the production timelines of our manufacturers. Please understand that purchased back-ordered products are not eligible for immediate refunds due to timing constraints. However, refunds will be considered if a back-ordered product is officially declared discontinued by our manufacturers or suppliers, rendering it permanently unavailable.